Abhyan Solutions strives to ensure a positive user experience. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations may be issued for services provided through our mobile applications (“Apps”).
1. Payments and Charges
- Some features of the Apps, such as consultation summaries or advanced tools, may require payment.
- Payment terms will be clearly stated at the time of purchase.
- All charges are displayed in the currency of your jurisdiction or as specified in the Apps.
2. Refund Policy
a. Eligibility for Refunds
Refunds may be granted only under the following conditions:
- Technical Errors: If a technical issue prevents you from accessing a paid service, and it cannot be resolved within a reasonable timeframe.
- Unauthorized Transactions: If an unintentional or unauthorized transaction is identified and reported within 7 days of the payment.
b. Non-Refundable Situations
Refunds will not be provided for:
- Services that have already been rendered (e.g., completed consultation summaries).
- User errors, such as accidental purchases or failure to utilize the service within the validity period.
- Issues arising from unsupported devices or third-party service disruptions.
c. Refund Process
To request a refund:
- Contact our support team at abhishek.sa@abhyan.com with proof of purchase and details of the issue.
- Refund requests will be reviewed within 7 business days of submission.
- Approved refunds will be processed within 10 business days to the original payment method.
3. Cancellation Policy
a. Subscriptions (If Applicable)
- If the Apps offer subscription-based services, you may cancel your subscription at any time through your account settings.
- Cancellation will take effect at the end of the current billing cycle, and no partial refunds will be provided for unused periods.
b. One-Time Purchases
- Cancellation is not applicable to one-time purchases or pay-per-use features once the service has been initiated or delivered.
4. Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting, and continued use of the Apps constitutes acceptance of the revised policy.
5. Contact Us
For refund or cancellation inquiries, please contact us:
Email: abhishek.sa@abhyan.com
Address: Bengaluru, Karnataka, India.
By making a payment through our Apps, you acknowledge and agree to the terms of this Refund and Cancellation Policy.